Asset Management Process (ISO 20000:2018, ITIL Compliance) (Word DOCX)

Implement a structured and compliant approach to managing IT and service assets with this professionally developed Asset Management Process. Fully aligned with ISO/IEC 20000:2018 Clause 8.2.5 and reflecting ITIL best practices, this editable procedure document provides the step-by-step framework needed to control assets across their entire lifecycle
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Key Features:

✔ ISO/IEC 20000:2018 Alignment – Demonstrates compliance with international IT service management standards.
✔ ITIL Best Practice Framework – Covers planning, identification, acquisition, deployment, monitoring, maintenance, and secure retirement of assets.
✔ Process Workflow & RACI Matrix – Includes a visual process flow and responsibility matrix to ensure clear accountability.
✔ KPIs, Risks & Controls – Provides measurable indicators, risk registers, and preventive controls to support continual improvement.
✔ Audit-Ready Documentation – Contains clause cross-references, evidence mapping, and reporting requirements to streamline internal and external audits.
✔ Fully Editable – Delivered in Word format, ready to adapt to your organizational needs and governance model.

Benefits:

•  Ensures end-to-end lifecycle control of IT and service assets.
•  Enhances audit readiness for ISO/IEC 20000 certification and internal compliance checks.
•  Provides clear roles, accountability, and evidence for ITSM governance.
•  Saves time and cost with a ready-to-use, professional procedure document.

This Asset Management Process is ideal for ITSM managers, compliance officers, and organizations preparing for ISO/IEC 20000 certification or strengthening ITIL-aligned service management frameworks.